Sales Executive - B2C

Responsibilities

• Sell a variety of domestic holiday packages and travel experiences to customers based on their preferences, budget, and needs.
• Advise clients on different holiday destinations, accommodations, transportation, and activities within the country.
• Provide expert knowledge of travel destinations, seasonal offers, and exclusive deals for domestic holidays.
• Build and maintain strong relationships with clients, ensuring repeat business and customer satisfaction.
• Assist customers in selecting, customising, and booking travel itineraries, including flights, hotels, tours, and activities.
• Respond to customer enquiries, resolve issues, and handle customer complaints in a professional and timely manner.
• Stay up-to-date with the latest trends, offers, and travel packages within the domestic travel market.
• Meet or exceed monthly sales targets and key performance indicators (KPIs).
• Process bookings and payments accurately and efficiently.
• Promote additional services such as travel insurance, upgrades, and add-ons to enhance the customer's travel experience.