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Relationship Manager - Mid Market

Talentmate

India

22nd May 2026

2605-5746-227

Job Description

Manage relationships with assigned Mid-Market Segment customers by acting as the single point of contact for all service-related requirements.

 Conduct regular customer meetings including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) to ensure consistent engagement and alignment.

 Drive end-to-end resolution of customer service issues such as:

Billing discrepancies
Link-down/service assurance escalations
Provisioning delays
Bad debt recovery and reduction in interactions

 Ensure timely provisioning, payment tracking, and complaint resolution within defined TATs & SLAs.

 Monitor account performance, identify churn risks, and implement revenue enhancement & upsell strategies.

 Lead customer engagement programs like service camps, feedback collection, and brand visibility initiatives.

 Ensure accurate and efficient management of QRC (Query, Request, Complaint) processes.

Strong relationship and stakeholder management skills

 Good understanding of networking & telecom connectivity solutions

 Excellent analytical skills and attention to detail

 Effective communication and presentation skills

 Hands-on experience with Excel and PowerPoint for reporting and presentations

 Strong process orientation and problem-solving ability

 Knowledge of QRC management and service assurance

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	India	City:	Gurgaon ,Haryana
Company Website:	https://careers.airtel.com/	Job Function:	Sales
Company Industry/ Sector:	Telecommunications

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