QA Lead - SNOW Implementation

Job Title: Test Lead – ServiceNow Implementation

Location: [Specify Location / Remote / Hybrid]

Experience: 5–8 Years

Role Overview

We are looking for an experienced Test Lead with strong expertise in ServiceNow implementations and hands-on experience with AFT automation. The ideal candidate will lead end-to-end testing efforts, ensure quality delivery, and drive automation strategies across ServiceNow modules including ITSM, HRSD, and SAM Pro.

Key Responsibilities

Lead and manage end-to-end testing for ServiceNow implementation projects

Define test strategy, test plans, and ensure execution across SIT, UAT, and regression cycles

Collaborate with stakeholders including BSA, developers, and business teams to ensure requirements are well understood and validated

Drive test automation using QTP/UFT, including framework design and optimization

Ensure coverage across ITSM, HRSD (HR Service Delivery), and SAM Pro (Software Asset Management Professional) modules

Identify risks, defects, and ensure timely resolution with proper tracking and reporting

Mentor and guide QA team members and ensure adherence to QA best practices

Work closely with DevOps teams for CI/CD integration of test automation

Required Skills & Experience

5+ years of experience in QA/Test Leadership roles

Strong experience in ServiceNow testing and implementations

Hands-on expertise in QTP/UFT automation tools

Good Functional Understanding Of

ITSM (Incident, Problem, Change Management)

HRSD (HR workflows, case management)

SAM Pro (Software Asset Management)

Experience in test management tools (JIRA, ALM, etc.)

Strong understanding of STLC, defect lifecycle, and QA methodologies

Experience working in Agile/Scrum environments

Preferred Qualifications

ServiceNow certification (CSA / CIS-ITSM / HRSD / SAM Pro)

Experience With Additional Automation Tools (Selenium, Playwright, Etc.)

Exposure to API testing tools (Postman, RestAssured)

Knowledge of performance testing is a plus

Soft Skills

Strong leadership and stakeholder management skills

Excellent communication and coordination abilities

Problem-solving mindset with attention to detail

Nice to Have

Experience in large-scale digital transformation or enterprise ServiceNow programs

Exposure to AI-driven testing tools or test optimization techniques