Project Manager

About The Role

We are seeking a highly skilled and experienced Program Manager to lead and oversee the delivery of our complex SD-Branch implementation projects. In this pivotal role, you will be the central point of contact, responsible for ensuring the successful planning, execution, and completion of SD-Branch projects from conception to operational handover.

Key Responsibilities

• End-to-End Program Leadership: Manage the entire lifecycle of multiple, concurrent SD-WAN deployment programs, ensuring they are delivered on time, within scope, and on budget.
• Stakeholder Management: Serve as the primary liaison between clients, internal engineering teams, security teams, and leadership. Provide regular, clear updates on program status, risks, and milestones.
• Technical Strategy & Planning: Develop and own the overall program plan, including technical requirements, resource allocation, risk mitigation strategies, and detailed rollout schedules.
• Security Integration: Leverage your deep security expertise to guide the integration of next-generation firewalls (specifically Fortigate or Cisco) into the SD-WAN architecture, ensuring compliance with security policies.
• Risk & Issue Management: Proactively identify, track, and mitigate program risks and technical issues. Escalate critical concerns appropriately and drive them to resolution.
• Vendor & Resource Coordination: Coordinate with technology vendors (e.g., Cisco, Fortinet, VMware), carriers, and internal resources to ensure seamless project execution.
• Quality Assurance: Ensure all delivered solutions meet the defined technical, security, and performance standards. Oversee the creation and handoff of all project documentation.
  
  

• Customer engagement & communication
• Project kick off meeting/call with Customer
• Resolution of customer dependencies
• Share Project Plan with the customer
• e2e tracking & monitoring of project delivery
• Proactive & timely project status update to the customer
• Project Stage tracking & ensure timely delivery
• Project follow ups, escalations and constraint resolution
• Delivery of third party media/bandwidth
• Customer CPE integration & testing
• Schedule planned activities with the customers
• Accelerate & Maximize revenue by faster deployment of project
  
  

• Good understanding of project management concepts and methodology
• Excellent relationship management with customer, cross functional team
• Good written and verbal communication skills
• Good understanding of products, services
• Good planning & execution skills
• Can do attitude & problem solving skills
• Quick thinking & analytical ability
• Process orientation and eye for detail
• Result Orientation
  
  

• Overall Experience: A minimum of 8 years of progressive experience in IT/Network program or project management, with a significant focus on network infrastructure.
  
  

• Deep, hands-on technical knowledge of Routing & Switching (BGP, OSPF, MPLS) and Network Security principles.
• Hands-on experience configuring, deploying, and troubleshooting either Fortigate or Cisco Firewalls.
• Proven experience managing large-scale SD-WAN deployments (e.g., Cisco Viptela, VMware SD-WAN, Fortinet Secure SD-WAN, Silver Peak).
  
  

• Expertise in program management methodologies (Agile, Waterfall, Hybrid) and tools (e.g., Jira, MS Project, Smartsheet).
• Strong financial acumen with experience managing multi-million dollar program budgets.
• Excellent client-facing and internal communication skills.
  
  

• One or more is highly desirable: PMP, PgMP, PMI-ACP.
  
  

• 6 – 10 years project execution experience in Telecom/ISP industry
• Sound understanding of telecom technology,
  
  

• Diploma Technical, preferably B.E/B.Tech
• Qualify CS Hiring Test
• Strong communication skills
• Strong planning and execution skills