Product Specialist

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

About PTC:

PTC (NASDAQ: PTC) enables global manufacturers to drive digital transformation and achieve operational excellence through cutting-edge software solutions. Whether deployed on-premises, in the cloud, or via SaaS, PTC empowers customers to innovate faster, work smarter, and boost performance. At PTC, we don’t just imagine a better world—we enable it.

Role Overview:

As a Product Specialist, you will be part of a high-performing Technical Support team that helps customers resolve technical issues, understand our products, and maximize the value they receive from our solutions. This role is ideal for someone with a solid technical foundation who is eager to grow in the enterprise software support space.

You will learn to work across teams, improve support processes, and grow into a trusted technical advisor for customers.

Key Responsibilities:

• Investigate and troubleshoot customer-reported technical issues.
• Provide timely resolutions or workarounds to ensure customer satisfaction.
• Escalate complex issues to senior engineers or product teams with detailed analysis.
• Document resolutions and contribute to knowledge base articles for customer self-help.
• Collaborate with peers and cross-functional teams to support issue resolution.
• Manage and track assigned cases using Salesforce.
• Participate in internal training, knowledge-sharing sessions, and workshops.
• Follow established processes and contribute to continuous improvement initiatives.
• Available to work 24x7 on rotational basics and willingness to support weekend shifts when scheduled ensuring readiness for global support needs.
  
  
  

Required Skills & Competencies:

• Basic to intermediate experience with SQL (Oracle or SQL Server preferred).
• Familiarity with application server environments (e.g., Apache Tomcat, web server setups).
• Exposure to Java-based enterprise applications (from a support or academic background).
• Ability to analyze logs, perform root cause analysis, and provide actionable insights.
• Experience with ETL tools (e.g., Informatica, Kettle or IICS)
• Good problem-solving skills with a focus on delivering customer value.
• Strong communication and documentation skills.
  
  
  

Preferred Qualifications (Nice to Have):

• Exposure to UNIX/Linux operating systems and basic command-line knowledge.
• Basic familiarity with cloud platforms like AWS.
• Interest in or foundational knowledge of machine learning concepts.
• Bachelors degree in Computer Science, Information Systems, or related field.
• 2+ years of relevant experience in technical support, application support, or similar role.
  
  
  

Why Join PTC?

• Be part of a company that values learning, inclusion, and innovation.
• Work with a supportive team and opportunities for skill development and career growth.
• Benefits include:
• Best-in-class insurance policies
• Generous leave and PTO
• Flexible work hours and casual dress code
• Birthday leave, no probation period
• Employee stock options and support for higher education
  

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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