Principal UX Architect

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Product Design team drives the design strategy for Optum Insight’s modern SaaS solutions. In collaboration with the Applied Insights & Research team, we are responsible for the user experience of our products, including the visual, tactile, and emotional aspects, using human-centered methodologies and a mature and user-validated Enterprise Design Language.

As a Principal UX Engineer (Product Designer), you will work with a team of other senior designers and collaborate with researchers, developers and product managers to create best-in-class, interoperable and modern SaaS solutions using human-centered methodologies.

Primary Responsibilities:

• Create functional prototypes, static mockups as well as textual specifications - each describing in as much detail and fidelity as possible the intended user-observable behavior of the final product.
• Collaborate with stakeholders including UX Leads, Product Managers and Development Managers to identify, plan, prioritize and implement project design activities
• Participate in gathering research insights and concept testing to inform design decisions
• Perform design duties for one or more projects to meet UX, technical, and business needs
• Advocate for user-centered design including research and accessibility
• Leverage and contribute to existing design pattern libraries and interface guidelines
• Critique in-progress design work, evaluating the priority and effectivity of solutions
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 10+ years of UX design experience, including creating wireframes and prototypes to communicate design concepts
• 10+ years: Demonstrated understanding of mature user-centered design and research practices with a deep background and bias towards simplicity, elegance, and minimalism
• 10+ years: Experience participating in user research and concept testing with real users
• Portfolio of relevant user experience project deliverables, including demonstrated experience in AI/ML and emerging technologies
• Excellent communication skills, including the ability to present complex concepts clearly and persuasively across diverse audiences at various levels of our organization including executive leadership

Preferred Qualifications:

• Degree in Design, Human-Computer Interaction (HCI), Psychology, Information Architecture, Communications, Computer Science, or a related discipline
• Experience with enterprise software, B2B applications or large employee-facing systems in the medical, healthcare or financial domains
• Proven ability managing multiple projects simultaneously
• Knowledge of UX- related analytics, metrics, and measurement techniques
• Deep understanding of Figma, generative design tools, LLMs and computational design methodologies
• Involvement in the UX community (e.g. associations, meet-ups, clubs, conferences)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.