MANAGER - SALES

About GoKwik

GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement.

Today, GoKwik enables 15,000+ merchants globally, processes ~$2 billion in GMV, and continues to strengthen its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments—and bolstered by a $13M growth round in June 2025 (total funding: $68M)—GoKwik is scaling rapidly across India, the UK, Europe, and the US.

Why This Role Matters

As a AM– Return Prime, you will play a critical role in driving new customer acquisition across India’s fast-growing D2C ecosystem. This role is focused on building strong relationships with founders, CXOs, eCommerce, and operations leaders, and positioning Return Prime as a strategic partner for returns and post-purchase operations.

You will own the full sales cycle, from outbound prospecting and discovery to solution selling and closure, while navigating multi-stakeholder decision-making across high-growth D2C brands.

What You’ll Own

New Customer Acquisition

• Drive new customer acquisition across D2C brands on Shopify.
• Build a strong pipeline through consistent outbound and ecosystem-led sourcing.
  
  

Stakeholder Management & Relationship Building

• Build relationships with founders, CXOs, eCommerce heads, and operations leaders.
• Identify key pain points in returns, RTO, and post-purchase workflows.
  
  

Discovery & Consultative Selling

• Run discovery calls to understand business challenges and operational gaps.
• Conduct product demos and solution workshops tailored to merchant needs.
  
  

Outbound & Prospecting Ownership

• Own outbound motions end-to-end: cold calling, LinkedIn outreach, email sequencing, and ecosystem networking.
• Maintain strong discipline on follow-ups and lead nurturing.
  
  

Pipeline Management & Forecasting

• Own the sales pipeline from prospecting to closure with strong forecasting discipline.
• Drive quota achievement with clear reporting and CRM hygiene.
  
  

Partnership & Ecosystem Collaboration

• Work closely with partnerships (agencies, aggregators, ecosystem players) to unlock new opportunities.
• Leverage Shopify ecosystem relationships to accelerate deal closures.
  
  

Competitive Positioning & Value Articulation

• Position Return Prime against competing solutions with clear differentiation.
• Communicate ROI and business impact with strong value-based selling.
  
  

Cross-Functional Collaboration

• Collaborate with Product and Customer Success teams to ensure smooth onboarding and execution.
• Create feedback loops to influence product improvements and merchant experience.
  
  

Market Intelligence & Trend Tracking

• Track trends across Indian D2C, logistics, Shopify ecosystem, and returns tech.
• Share insights on competitor activity, merchant expectations, and evolving workflows.
  
  

Who You Are

• 3–5 years of experience in sales, outbound, or business development within Shopify Apps/Plugins, D2C SaaS, eCommerce, logistics tech, or Shopify ecosystem.
• Experience selling to founders or senior stakeholders is strongly preferred.
• Strong understanding of Shopify workflows, merchant operations, and integration ecosystem.
• Familiarity with returns management or post-purchase operations is a strong advantage.
• Working knowledge of OMS/WMS/logistics tools like Unicommerce, Vinculum, Increff, Shiprocket, etc.
• Strong understanding of D2C metrics such as CAC, LTV, RTO, return rates, and fulfillment SLAs.
• Basic understanding of APIs, webhooks, Shopify Admin, theme integrations, and data flows.
• Strong ability to translate technical concepts into business outcomes and ROI.
  
  

Why GoKwik

Work in a high-ownership environment with a fast-growing product built for the D2C ecosystem. You will get the opportunity to work directly with top D2C founders and operators, drive meaningful revenue outcomes, and play a key role in scaling a category-defining returns and post-purchase operations

Required Skills

Ownership Shopify Apps negotiation handling Business growth Shopify business development Sales

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