Manager-Digital Product Management

Role Overview

The Business Architect for ISP will play a key role in defining and evolving the business architecture, capabilities, processes, and operating model required to deliver ISP’s strategic objectives. This role will partner closely with Product, Technology, and business stakeholders to translate business strategy and product vision into clear capabilities, scalable solutions, and transformation roadmaps. The role will identify gaps and dependencies across workstreams, drive standardization and reuse, and ensure individual initiatives come together as a cohesive business solution.

Key Functional Areas

Strategic Thinking – Apply deep product and domain expertise, understanding of strategic integrations, and awareness of industry and technology trends to influence ISP strategy, identify opportunities, and drive platform evolution.

Business Architecture & Solution Strategy – Establish the end-to-end business architecture for ISP, connecting business capabilities, processes, user journeys, data flows, and technology solutions. Define common architecture principles that enable scalable and reusable solutions across workstreams in partnership with technology.

Innovation Management – Establish a structured approach to intake, assess, prioritize, pilot, and measure new ideas and solutions in partnership with key stakeholders and leadership.

Product Roadmap & Planning – Partner with Product leadership to shape the large-solution roadmap, translate strategic priorities into capabilities, and establish sequencing and dependencies across Product and Technology teams.

Product Excellence & Best Practices – Help evolve the Product by developing frameworks, playbooks, standards, and reusable content that improve consistency and strengthen product management capabilities.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities