Manager Advanced Technical Support-PP

Join our dynamic team as a Technical Customer Service Professional and be the voice of excellence in our Contact Center! Were looking for a tech-savvy problem solver whos passionate about delivering exceptional customer experiences through technical support and product expertise.

What will you do:

• Provide advanced technical support for product installations, troubleshooting, and compatibility inquiries via phone, chat, and text
• Handle complex customer queries related to product applications, system integration, and quality concerns
• Collaborate with after-sales and marketing teams to manage product quality returns and enhance customer satisfaction
• Participate in continuous improvement initiatives including complaint and knowledge management systems
• Support revenue generation through lead qualification and outbound campaign activities
  
  

What qualifications will make you successful:

• Demonstrated technical support experience in a contact center environment
• Strong problem-solving abilities with expertise in technical product support and troubleshooting
• Excellence in customer service with outstanding communication and interpersonal skills
• Proven ability to handle multiple tasks while maintaining attention to detail
• Knowledge of CRM systems and technical support tools
  
  

Whats in it for me?:

• Comprehensive professional development and product training programs
• Opportunity to work with cutting-edge products and technologies
• Collaborative team environment focused on continuous learning and growth
• Career advancement opportunities within a supportive organization
• Engaging work culture that values innovation and customer success
  
  

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue

+13% organic growth

150 000+ employees in 100+ countries

#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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