Lead Analyst

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

Responsibilities

Key Responsibilities

Business Reporting & Analytics

• Produce and maintain recurring management information (MI/MIS) reporting for leadership and operational reviews.
• Develop dashboards to support informed decision-making.
• Ensure data integrity, consistency, and accuracy across reporting deliverables.
• Support monthly business reviews, operational reviews, and risk governance forums.
• Coordinate reporting inputs from multiple stakeholders and consolidate key messages.

Inventory & Operational Management

• Manage and monitor team inventory allocation, workload distribution, and capacity reporting.
• Track productivity, aging, and throughput metrics across partner monitoring activities.
• Maintain inventory trackers and governance documentation.

Ad Hoc Analysis & Process Improvement

• Respond to ad hoc reporting and analytical requests from leadership and business partners.
• Support automation and continuous improvement initiatives using reporting and productivity tools.
• Drive standardization of reporting frameworks and operational metrics.

Qualifications

Minimum Qualifications

• Strong analytical and problem-solving skills with keen attention to detail.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong organizational skills with the ability to manage competing priorities and deadlines.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience in Risk Management, Compliance, Operational Risk, Financial Crimes, Partner Risk, or related functions will be preferred
• Experience with Power BI, Tableau, Lumi, SQL, SharePoint, or similar reporting and workflow tools.
• Strong presentation and executive communication skills.
• Exposure to governance, audit, quality assurance, or control management activities.
• Demonstrated ability to drive process improvements and automation initiatives.

Leadership Characteristics

• Demonstrates a strong control and risk mindset.
• Uses data and insights to influence decisions and improve outcomes.
• Collaborates effectively across teams and stakeholder groups.
• Takes ownership and delivers results in a fast-paced environment.
• Continuously looks for opportunities to simplify processes and enhance efficiency.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities