Key Account Manager

Purpose of the Job

Responsible for end-to-end telecom & connectivity needs of a set of Government/ PSU Accounts. Ensures achievement of the Sales & Revenue targets, by selling Core Data Services ( MPLS, ILL, VSAT, NLD ) , Non Core Data Services ( Collaboration Video/Audio, Network Integration, Data Center Managed Services, Cloud Services, IoT ) Voice Solutions ( Mobility & Fixed Line ) in line with the government bids/ tenders.

Deliverables

 Build strategic relationship with key decision makers in the assigned accounts  Stay up-to-date with the tendering, process/ compliances in the segment

 Ensure diligent bid management with the bid managers and the TSG team

 Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention and timely collection of the existing revenue

 Augment solution selling, and drive new product penetration in emerging markets

 Co-ordinate with the cross functional teams, both internally (TSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.

 Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn control

 Business processes: Comply and follow business processes both internal and external in line with government Policies Major Challenges:

 To work in alignment with processes on Data and Voice

 To work on retention of existing revenue as well and grow new products.

 Stakeholder Management and building strong relationships in the Accounts

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