Guest Service Associate - Housekeeping

Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.

• Wear safety protection equipment as provided in line with department regulations and any local legislative requirements

  • Handle and store chemicals in line with hotel regulations and any local legislative requirements

  • Greet and acknowledge guests

• Notify supervisor when service is complete so rooms may be sold or occupied.  Report any room unable to be serviced to supervisor according to established procedures

  • Report to supervisor needed repairs or unsafe conditions

• Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty

  • Respond to guest complaints, special requests and take action to ensure guest satisfaction

  • Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping

  • Report, turn in, and/or log all lost and found items according to established procedures

• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

  • May regularly assist with deep cleaning projects

  • May have turndown duties

  • May assist with other duties as assigned

This job requires ability to perform the following:

Carrying or lifting items weighing up to 50 pounds / 23 kilograms and ability to push/pull medium to large 

weights/objects

• Frequently standing up and moving about the facility

• Frequently handling objects and equipment to maintain the facility

• Frequently bending, stooping, and kneeling

• Able to work alone as well as being a team member

• Communication skills used frequently when interacting with guests and employees

• Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities

• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Qualifications and requirements

Bachelors Degree / higher education qualification / equivalent in hospitality or related field, and 3+ years’ total experience in a catering setting or related field, with direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience. Must speak local language(s).