Global Customer Engagement Manager

Job Description

Technology…...or technology that breathes life into work?

SHL, People Science. People Answers.

Are you ready to elevate your sales or account management career with a global leader that combines the strength of an established brand and the agility of a start-up?

SHL, a world-renowned HR SaaS organization, partners with top global companies to transform their workplaces.

As a Global Customer Engagement Manager (GCEM), you’ll drive customer success through deep adoption, proactive engagement, and strategic partnership. The CEGM is accountable for driving usage, monitoring customer health, and enabling successful renewals and upsells through strategic account engagement.

An excellent benefits package are offered in a culture where career development with ongoing manager guidance, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture.

What Will You Be Doing

• Champion product adoption and ensure SHL solutions create meaningful business impact.
• Build inclusive, trust-based relationships with diverse stakeholders to align on shared goals.
• Drive collaborative onboarding, value reviews, usage insight, and QBRs with cross-functional teams.
• Monitor customer health, address difficulties proactively, and assist renewals and growth opportunities.
• Develop engagement plans and executive reports that highlight ROI and collective success.
  
  

Essential

What we are looking for from you:

• Demonstrated experience in Global Account Management, or solution consulting (SaaS/HR Tech preferred).
• Proven experience to direct diverse, strategic enterprise or Global customer portfolios.
• Well-versed in using CRM and customer data platforms (Salesforce experience a plus).
• Strong communicator with inclusive collaboration and stakeholder management skills.
• Precise and detail-oriented, leveraging data and feedback to drive improvement.
  
  

Desirable

• Inclusive collaborator, effective across cultures and time zones to drive customer success.
• Passionate about building strong partnerships and turning customer goals into measurable impact.
  
  

Get In Touch

Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable and friendly Talent Acquisition team. Choose a new path with SHL.

#CareersAtSHL #SHLHiringTalent #HRTech #CustomerEngagement #EnterpriseAccount #CareerOpportunities #JobOpportunities

About Us

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.
  
  

What SHL Can Offer You

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL )

• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL )
• The ability to transform workplaces around the world for others.
  
  

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.

---