Facilities Management Support-P3

Name/Position Title

Sr. Manager – Facilities (City Lead)

Department

Integrated Facilities Management

Location

At Client’s Premises

Reporting To

IFM Lead (Sr. Director)

Number of Subordinates

25

Position’s Goal

The Facilities Manager will have responsibility for the management of a wide range of issues, from strategic contracts management to input on day-to-day operations. This Facilities Manager will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures. This position will form a part of the team that will provide a professional, value-focused service aimed at meeting or exceeding the client expectations.

Deliverable Role/Responsibilities

• Lead the JLL management team in the delivery of facility management services.
• Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets.
• Define the technical, commercial terms and conditions; define the operational scope and develop tender documents for Annual Maintenance Contracts.
• Develop Service Level Agreements and assist the Jones Lang LaSalle procurement department in closing Service Level Agreements between Jones Lang LaSalle and its vendors.
• Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.
• Assess Service Levels and Performance Indicators with the BACS representative and define the mechanism to assess the performance levels of various subcontractors.
• Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between BACS, Jones Lang LaSalle and its subcontractors.
• Setting annual goals for generating savings in area of such as energy and cost of maintenance operations.
• Ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals.
• Maintain all records related to the performance of facility management operations on BACS site
• Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.
• Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.
• Analyze call outs to understand trends; undertake strategic initiatives to minimize the same.
• Scheduled cross feedback from subcontractors and BACS staff on our process to improve services level & satisfaction in organization.
• Train team members on all Quality policies & procedures.
• Audit sub-contractors on quality of materials & upkeep of the site.
• Review the performance of Jones Lang LaSalle staff and conduct performance appraisals from time to time.
• Interface with the Jones Lang LaSalle’s HR department and the Operations Manager and make recommendations for the future trainings given to the site facility management team.
• Prepare and review the preventive maintenance register on a monthly basis and update the same to Jones Lang LaSalle Operations Manager.
• Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.
• Liaison with the client Finance team
• Interface with client and Jones Lang LaSalle finance department to raise client billing / invoicing and follow up with the client representatives for the payments.
• Develop MIS reports for Jones Lang LaSalle’s management team and necessary client reporting.
• Chair the monthly progress meeting during the absence of operations manager.
  
  

• Exposure and experience in dealing with multinational corporate organizations
• Strong Analytical skills.
• Good Leadership skills with ability to manage large teams
• Ability to adapt and perform under pressure
• Possess strong interpersonal skills with the ability to build rapport quickly.
• Good communication skills