Engineering Lead - Solution Architect

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS.

Our most valuable asset is our people.

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and

make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

Key Responsibilities:

• Lead the end-to-end technical architecture for consumer-facing digital platforms, ensuring robustness, scalability, and reusability (e.g., pricing engines, agent assist call center)
• Design and implement integration architectures connecting native apps, modern SaaS platforms, and legacy systems (e.g., PMS, ERP, booking engines).
• Define non-functional architecture requirements such as performance tuning, failover, caching, and throughput optimization to handle peak traffic loads.
• Establish architectural patterns (e.g., microservices, event-driven systems, API gateways) and code-level guardrails across teams.
• Architect foundational capabilities to support AI/Agentic applications — including context management, modular services, and workflow orchestration layers.
• Evaluate, integrate, and advise on enabling GenAI-based features (e.g., content generation, summarization, conversational interfaces).
• Review solution implementations for code quality, technical debt, and adherence to architectural standards.
• Lead cross-functional teams to deliver technical prototypes and scalable MVPs that demonstrate business value quickly.
• Provide technical mentorship to engineering teams across development, DevOps, and testing.
• Contribute to AI/GenAI strategy by identifying integration points for LLMs or NLP tools (e.g., content generation, knowledge retrieval, smart workflows).
  
  

Preferred Experience:

• 8-11 years of experience in backend architecture, enterprise integration, or platform engineering, with a strong track record of designing scalable and high-performance systems.
• Deep hands-on expertise in cloud-native development (preferably AWS), distributed systems, and containerization technologies such as Docker and Kubernetes.
• Strong experience in microservices and event-driven architecture, with a focus on performance tuning, caching strategies, and system reliability under peak loads.
• Proven ability to integrate modern digital platforms (e.g., headless CMS, mobile SDKs) with legacy systems such as PMS, POS, and ERP, ensuring seamless interoperability.
• Solid grounding in performance engineering, including load balancing, latency reduction, and resilient system design.
• Exposure to GenAI/LLM integration using tools like OpenAI, Vertex AI, LangChain, or Retrieval-Augmented Generation (RAG) frameworks is a strong plus.
  
  

Familiarity with personalization engines and/or platforms (e.g., Oracle, Adobe, Salesforce), and omnichannel architecture relevant to Travel, Hospitality, or CPG domains.

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, were building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you dont meet 100% of the requirements listed above.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To Complete Your Application:

Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

Find Out More At:

www.zs.com

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