Earner Access And Compliance Operations Specialist - Gurgaon

Summary

Responsibilities

• Oversee the complete lifecycle of access and compliance requests, from initial submission to final resolution.
  
• Supervise operational task queues, distribute assignments, and ensure all service level agreements and delivery deadlines are met.
  
• Execute configuration tasks, including testing, validation, and the deployment of changes to production environments.
  
• Serve as the primary liaison for regional partners and business units across the APAC territory.
  
• Address and resolve escalated issues while troubleshooting complex configuration challenges.
  
• Perform root-cause analysis and facilitate the implementation of secure corrective actions.
  
• Maintain comprehensive documentation, including standard operating procedures, testing protocols, change logs, and audit records.
  
• Track adherence to service levels, monitor backlog volume, identify errors, and assess team performance.
  
• Detect operational bottlenecks and lead initiatives to optimize processes.
  

• Minimum of two years of professional experience in operations or a closely related discipline.
  
• Proven track record in managing work queues, defining workflows, and monitoring service level agreements.
  
• Demonstrated ability in analytical thinking and resolving complex problems.
  
• Exceptional capabilities in stakeholder engagement and professional communication.
  
• Meticulous attention to detail with a consistent focus on quality assurance.
  
• Proficiency with JIRA or similar work management platforms.
  
• Advanced competency in Excel and Google Sheets.
  
• Strong command of the English language for business communication.
  

Preferred Experience

• Familiarity with JIRA Service Management and the creation of SLA dashboards.
  
• Background in ride-hailing, delivery services, courier operations, or the gig economy sector.
  
• Experience specifically in onboarding and compliance procedures for earners, drivers, or couriers.
  
• Knowledge of configuration management and operational system architectures.
  
• Previous work experience within APAC markets or regional contexts.
  
• Expertise in process automation and workflow optimization strategies.