Deskside Technician L

Details:

Job Description

Who We Are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide Level 1 and Level 2 deskside support for desktops, laptops, mobile devices, printers, and peripherals
• Diagnose and resolve hardware, software, OS, and network-related issues
• Perform installation, configuration, imaging, and upgrades of systems and applications
• Troubleshoot Windows and/or macOS operating systems
• Support Active Directory tasks (password resets, account unlocks, group membership changes)
• Assist with email and collaboration tools (Outlook, Microsoft Teams, OneDrive, SharePoint)
• Support VPN, Wi‑Fi, and basic network connectivity issues
• Manage incident, request, and asset documentation in an ITSM / ticketing system (ServiceNow, Remedy, etc.)
• Escalate unresolved issues to higher-level support teams when required
• Perform hardware replacements, break/fix activities, and warranty coordination
• Maintain IT asset inventory and lifecycle records
• Follow ITIL processes, security policies, and compliance standards
• Provide excellent customer service and communicate technical information clearly
  

What do you need to succeed?

• 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 and Mac OS
• Experience troubleshooting and replacing hardware on PCs/laptops.
• Bachelor"s degree in Computer Science or similar
• Prior experience in desktop support or related field
• In-depth knowledge of desktop hardware and software systems
• Excellent written and verbal communication skills
• Proficient in computer operating systems such as Mac, Linux, and Windows
• Exceptional time-management and multitasking abilities
• Strong problem-solving and interpersonal skills
• Experience supporting Microsoft Office -, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP. What you"ll get
• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
  
  

• Why we"re different
• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making Take a look for yourself Here's one of our own, talking about the culture, space and growth opportunities:
  
  

Job Requirements

Who We Are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide Level 1 and Level 2 deskside support for desktops, laptops, mobile devices, printers, and peripherals
• Diagnose and resolve hardware, software, OS, and network-related issues
• Perform installation, configuration, imaging, and upgrades of systems and applications
• Troubleshoot Windows and/or macOS operating systems
• Support Active Directory tasks (password resets, account unlocks, group membership changes)
• Assist with email and collaboration tools (Outlook, Microsoft Teams, OneDrive, SharePoint)
• Support VPN, Wi‑Fi, and basic network connectivity issues
• Manage incident, request, and asset documentation in an ITSM / ticketing system (ServiceNow, Remedy, etc.)
• Escalate unresolved issues to higher-level support teams when required
• Perform hardware replacements, break/fix activities, and warranty coordination
• Maintain IT asset inventory and lifecycle records
• Follow ITIL processes, security policies, and compliance standards
• Provide excellent customer service and communicate technical information clearly
  

What do you need to succeed?

• 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 and Mac OS
• Experience troubleshooting and replacing hardware on PCs/laptops.
• Bachelor"s degree in Computer Science or similar
• Prior experience in desktop support or related field
• In-depth knowledge of desktop hardware and software systems
• Excellent written and verbal communication skills
• Proficient in computer operating systems such as Mac, Linux, and Windows
• Exceptional time-management and multitasking abilities
• Strong problem-solving and interpersonal skills
• Experience supporting Microsoft Office -, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
  
  

What you"ll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
  
  

Why we"re different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.
  
  

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

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