Back to listing

Customer Service Manager_SUPPORT SERVICES_0141_3523_1039173

Talentmate

India

23rd October 2026

2610-37959-5560

Job Description

Job Role

End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time.

Preparing weekly ,Fortnight and Monthly MIS

Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them.

Job Requirements Graduate

Excellent written and oral communication skills

Eye for details

Proficient in MS Office applications

Prior experience of Customer Service in Retail Assets will be an added advantage

Should be a quick thinker and be able to communicate resolution/solutions to customers effectively

Strong interpersonal Skills

Knowledge of systems like Siebel, Core

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	India	City:	Gurgaon ,Haryana
Company Website:	http://www.kotak.com	Job Function:	Customer Service
Company Industry/ Sector:	Banking

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.