Business And Service Continuity Coordinator

Job Description

Technology…or technology that breathes life into work? SHL, People Science. People Answers.

The Business & Service Continuity Coordinator is a critical role at the intersection of SaaS platform resilience and internal IT service reliability. This individual owns the end-to-end strategy, planning, and execution of continuity and recovery programs that protect both customer-facing product availability and the internal systems our teams depend on every day.

Operating within a fast-paced SaaS environment, this role demands deep collaboration with Engineering, DevOps, Security, Legal, and HR to ensure every layer of our technology stack — from cloud infrastructure to employee tooling — can withstand disruption and recover swiftly when incidents occur.

A great benefits package is offered in a culture where career development, ongoing manager assist, collaboration, diversity, and inclusivity are intrinsic to the way we work. SHL continues to invest heavily in technology and security, making this an exciting time to be part of something transformational. Hybrid working is available.

What You Will Be Doing

SaaS Platform Continuity

• Define and govern RTOs/RPOs, multi‑region failover architecture, and DR runbooks for all customer‑facing services and infrastructure.
• Embed BC/DR requirements into SDLC and change management; lead regular outage, cyber‑incident, and failover simulations.
• Maintain DR plans and monitor SLA compliance to meet contractual uptime obligations.
  
  

Internal IT Services Continuity

• Maintain continuity, backup, and recovery plans for critical internal IT systems, data, endpoints, and network services.
• Own BIAs and IT continuity playbooks to drive recovery prioritization and response for major disruption scenarios.
• Assess BC/DR posture of critical third‑party vendors and escalate material risks to Procurement and Legal.
  
  

Program Governance & Reporting

• Own the Business Continuity Plan lifecycle, documentation governance, and enterprise risk alignment.
• Report BC/DR posture, testing outcomes, risks, remediation progress, and audit readiness to senior leadership.
  
  

Essential

What we are looking for from you:

• 3-5 years of experience in business continuity, disaster recovery, IT operations, or a closely related risk/security discipline.
• Demonstrated experience developing and testing DRPs in a cloud-native or SaaS environment (AWS or Azure preferred).
• Strong understanding of SaaS architecture concepts: multi-tenancy, microservices, CI/CD pipelines, and cloud-native storage and networking.
• Hands-on experience conducting BIAs, facilitating tabletop exercises, and managing post-incident reviews.
• Familiarity with compliance frameworks relevant to SaaS companies: SOC 2, ISO 27000 series, ISO 22301, NIST CSF, GDPR, etc.
• Excellent cross-functional communication skills — able to translate technical risks into business language for executive audiences.
  
  

Desirable

• Certification in CBCP (Certified Business Continuity Professional), MBCP, CISA, or ISO 22301 Lead Implementer.
• Experience with BC/DR platforms such as Fusion Risk Management, Archer, Everbridge, Alert Media or AWS/Azure native DR tooling.
• Familiarity with infrastructure-as-code (IaC) and working alongside SRE or Platform Engineering teams.
• Background in a regulated SaaS vertical (fintech, healthtech, edtech, or government SaaS).
  
  

Get in touch:

Find out how this opportunity can help you achieve your career goals by applying through our knowledgeable and Talent Acquisition team. Choose a new path with SHL.

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About Us

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.
  
  

What SHL Can Offer You

Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL )

• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL )
• The ability to transform workplaces around the world for others.
  
  

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.

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