Aug'25 - Trainer - India Supervisor Business Services

Job Title: BPO Trainer International Calling Process

Job Summary

We are looking for an experienced BPO Trainer to join our International Calling Process. The ideal candidate will have 4-7 years of experience in training within an international BPO environment. The candidate will be responsible for delivering high-impact training programs, enhancing employee performance, and ensuring operational excellence through effective learning interventions.

Key Responsibilities

• Deliver new hire, process, product, communication, and customer service training for the International Voice Process. 
• Conduct Voice & Accent, Soft Skills, and Behavioral Training sessions. 
• Design, develop, and update training content, presentations, and learning materials. 
• Conduct refresher and upskilling training based on quality and performance requirements. 
• Assess trainee performance through evaluations, certifications, and mock calls. 
• Provide on-floor coaching and continuous feedback to improve agent performance. 
• Partner with Operations, Quality, and HR teams to identify training needs and implement learning solutions. 
• Monitor training effectiveness through performance metrics and prepare MIS reports. 
• Ensure adherence to company policies, quality standards, and process compliance. 
• Drive continuous learning initiatives to improve customer experience and operational performance. 

Eligibility Criteria

• Education: Graduate (Mandatory) 
• Experience:4-7 years as a Trainer in an International BPO/Voice Process. 
• Excellent verbal and written English communication skills. 
• Strong presentation, facilitation, and coaching abilities. 
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word). 

Preferred Skills

• International Voice Process Training 
• Voice & Accent Training 
• Soft Skills Training 
• Customer Service Excellence 
• Coaching & Mentoring 
• Adult Learning Methodologies 
• Training Need Analysis (TNA) 
• Performance Improvement 
• Stakeholder Management 
• Excellent Communication & Presentation Skills 

Job Details

• Location: Gurgaon 
• Employment Type: Full-Time 
• Work Mode: Work From Office 
• Shift: 24×7 Rotational Shifts 
• Experience: 4-7 Years 
• Education: Graduation (Mandatory) Role & responsibilities