Associate Technical Consultant
Talentmate
India
19th August 2025
2508-7370-6
Job Description
- Enthusiasm for working in a (global) team, especially with virtual teams
- Very good communication and presentation skills
- Excellent written and comprehension skills for the creation of Knowledge Base Articles
- Experience in managing escalations both with business stakeholders and customers is a plus, supporting cases in a timely fashion
- Excellent problem-solving skills and a willingness to investigate issues and resolve customer cases within a specified time frame
- Superior analytical skills for root cause analysis reports for our internal teams
- Knowledge of SAP SuccessFactors Platform, SAP Learning or SAP C4C/ESM is a plus
- Fluent in English, both spoken and in writing
- Professional user of MS Office (Power Point, Excel, Outlook, Teams)
- Superior degrees during studies in business administration with technology focus, computer science, information technology or software engineering
- Proven skills in customer communication, incident resolution and escalation management
- Experience in working with global and virtual teams
- Experience in contributing to projects or even in leading projects with a global team to drive improvements in system and processes between teams
- Good understanding of learning management systems, e-learning, digital learning concepts, agile development/DevOps/SAFe are a plus
- Experience in providing accurate reporting services
- Knowledge of SAP Analytics Cloud and the SAP IAS identity management platform is a plus
- Knowledge on the EU General Data Protection Regulation (GDPR) is a plus
- 1-2 years’ experience in a technical support role
- Professional experience in customer engagement
- Experience in escalation management
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Gurgaon ,Haryana |
| Company Website: | https://www.niit.com/en/learning-outsourcing/ | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
E-Learning Providers | ||
What We Offer
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Similar Jobs
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Copyright © 2025 TALENTMATE. All rights reserved.
