Associate Technical Consultant

Job Summary

NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web based training localized to more than 25 languages. NIIT is a global service provider. We have presence in more than 40 countries.

Link for our website: - https://www.niit.com/en/learning-outsourcing/services/

Technical Customer Support

• Solve technical issues for customers on SAP Learning, SAP Training Shop, SAP Learning Hub and Global Certification
• Communicate with customers via e-mail, chat and ticketing channels
• Manage customer escalations
• Collaborate with fellow support colleagues and other internal organizations globally to provide superior customer service
• Take ownership of technical issues and driving a resolution and root cause analysis with our development teams
• Continuously improve support processes to increase efficiency
• Create root cause analysis of reported incidents
• Run reports on learning usage triggered through customer service requests
• Deliver on-demand reports to our customers based on their individual needs
  
  

Required Skills

• Experience in technical customer support or web shop operations
• Enthusiasm for working in a global, multicultural team, especially with virtual teams
• Superior oral and written communication and presentation skills in English
• Excellent customer service skills
• Basic understanding of cloud infrastructure
• Excellent problem-solving and analytical skills and a willingness to investigate issues and resolve customer cases within a specified time frame
• Ability to work in teams of multicultural nature
• Professional user of MS Office (Power Point, Outlook, XLS, Teams)
• Fluent in English, both spoken and in writing
• Knowledge of SAP SuccessFactors Platform, SAP SuccessFactors Learning, SAP Jam or SAP C4C is a plus
  
  

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Educational Qualification

Degree in Business Administration, Information Technology or Computer Science

Experience

4 to 6 years

Competencies

Communication

Customer Focus

Domain Depth

Industry Knowledge

Problem Solving / Analytical

Quality

Flexibility & Commitment

Eye for detail

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