Associate Senior Associate - Business Operations KwikShip

Who We Are As a Company

GoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company has raised Series B Funding & is backed by Sequoia Capital India, Matrix Partners India, RTP Global Think Investments and marquee angels.GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and reducing RTO for our partners. It leverages AI/ML technologies to solve hard-hitting problems like RTO to increase CoD conversion rates. GoKwiks 1-click Kwik checkout improves checkout conversion rates ensuring higher GMV realization and reduced marketing CAC.What we do is very unique with zero immediate competition in India today and therefore, building a team of Real Rockstars in their field to fuel this profit making start-up, which is growing at a rapid pace.

Job Summary

We are seeking a results-oriented and analytical professional to manage end-to-end Ecommerce supply chain operations. The ideal candidate will have hands-on experience across pickup, transit, and delivery processes, coupled with strong skills in data analysis and partner performance management.

Key Responsibilities

• Oversee and optimize the complete Ecommerce supply chain lifecycle including first-mile (pickup), mid-mile (transit), and last-mile (delivery) operations.
• Coordinate effectively with multiple courier and logistics partners to ensure smooth execution of daily operations.
• Manage the overall performance of courier partners by tracking key KPIs (on-timepickup, delivery success rate, RTO, exceptions, etc.) and driving continuous improvement.
• Conduct regular business reviews with logistics partners to ensure SLA adherence and resolve operational gaps.
• Proactively manage logistics exceptions such as delays, damages, and escalations, ensuring timely and customer-focused resolutions.
• Leverage data and analytics to identify inefficiencies, trends, and areas of improvement across the supply chain.
• Build and maintain dashboards/reports to monitor supply chain performance and support strategic decision-making.
• Collaborate cross-functionally with technology, customer service, and warehouse teams to align processes and ensure operational excellence.
  
  

• 2-3 years of experience in Ecommerce logistics/supply chain management.
• Strong understanding of courier performance metrics and logistics partner management.
• Excellent analytical skills with proficiency in Excel, Google Sheets, and BI tools (e.g., Power BI, Tableau).
• Experience in managing exception workflows and resolving operational escalations.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to work in a fast-paced, data-driven environment.