Associate-Digital Product Operations

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Function Description:

With a focus on digitization, innovation, and delivery , Enterprise Communications & Martech Experiences (ECMX) team creates central, scalable platforms and customer experiences to help markets across all of these priorities. Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of ECMX is the integration of diverse skills across all of its remit. ECMX has a very broad range of responsibilities, resulting in a broad range of initiatives around the world

The American Express Enterprise Communication Martech Experiences team centralize web, mobile and push digital product management activities to support our businesses across the enterprise. The focus of this collaborative team is to drive growth via digital user experiences, marketing, strategy, and analytics. The team specializes in using data around digital product usage to drive improvements in the customer experience to deliver higher satisfaction and business value.

We are seeking a motivated, strategic individual to for Associate-Digital Product Operations position, who is ready to put the customer first and demonstrate mastery of end-to-end customer journeys and how to design experiences and products that people love and that also deliver clear business outcomes. 

As part of the Global Servicing communication (Product Ops & Delivery) within Membership Portfolio Services, this person will collaborate across business stakeholders to identify the roadmap for servicing capability for a particular business unit. The person in this role is expected to maintain & groom the backlog with the help for business stakeholders. The Analyst has to act as a link between stakeholders, and Teams (like scrum, Kanban, testing& Technologies) to support the business.

Responsibilities

• Manage the Lean Portfolio management model to meet the enterprise Business agility
• Partner with stakeholders to understand the prioritization
• Maintain Product roadmap/backlog for the business unit
• Appropriately identify and raise risks, challenges, opportunities to advance the team
• Enable cross-functional collaboration with relevant teams within the product scope
• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria 

Qualifications

• 3-4 years of experience in Product Management and/or Product Development
• Experience with Servicing or Digital Experiences a plus
• Agile SAFe experience (preferred not mandatory)
• Highly motivated and passionate for creating best-in-class products and customer experiences 
• A proven ability to define clear customer needs and features and gain buy-in and confidence at multiple levels of the organization 
• Experience delivering new experiences and business metrics with a customer-first mindset 
• Experience working with Engineering and process teams to evaluate and create clarity in asks
• Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive decision making, collaboration and alignment
• Ability to build strong relationships with key business partners and stakeholders and take a proactive approach to collaboration

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities