Job Description
Job role
- Load and manage site schedules/rotas and client/emergency bookings in Timegate.
- Execute daily control room operations as directed by the National Control Room Manager.
- Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover.
- Communicate effectively with clients, operations teams, and employees.
- Investigate and report discrepancies and incidents promptly.
- Generate and distribute reports (daily/weekly/monthly).
- Provide customer service and front desk support outside regular hours.
- Support project work and maintain professional standards including punctuality and appearance.
- Follow health and safety procedures and pursue skill development.
- Perform any other duties assigned by senior management.
- Collaborate with team members to enhance overall performance and ensure adherence to quality standards
- Manage a team, handling & monitoring day-to-day activities
- Mange team performance, regular connects and performance management
- Handle employee requests according to the project deadlines
- Interact with Client daily via phone and email
- Resolving Talent acquisition related issues, cooperate with other delivery team members, and ensure that the documentation is up to date
- Working on analysing data and presentations for Weekly, Monthly Decks
- Responds promptly and thoroughly to requests, findings, and communications
- Effectively manages multiple tasks ensuring timely completion with accuracy
- Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards.
Graduate
Must have skills
- BPO Expereince
- Communication
- Convincing
- Polite and Understanding
- Excel
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Gurgaon ,Haryana |
| Company Website: | www.outscalepartners.com | Job Function: | Call Center Operations |
| Company Industry/ Sector: |
Information Services | ||
What We Offer
About the Company
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