Assistance Coordinator

Key Responsibilities:

Effectively review, resolve, and respond to calls, chats, emails, inquiries, and faxes directed to Insurance Claims Inquiry Associates from internal departments and customers within designated timeframes, all while ensuring confidentiality and strict adherence to business ethics. Achieve monthly performance objectives

Key Tasks

• Manage incoming calls and accurately gather client and vehicle breakdown information.
• Handle emergency assistance calls from insured customers facing breakdowns, accidents, or roadside issues that hinder their journey.
• Coordinate prompt roadside assistance and emergency transportation services.
• Liaise with business partners to oversee dispatch and service delivery.
• Update internal systems with real-time progress on cases and pertinent details.
• Make outbound calls to clarify service-related questions or address location discrepancies.
• Arrange supplementary services such as car rentals, vehicle repatriation, and pickups.
• Follow up with customers to ensure satisfaction and resolution after service.
• Document all case updates for tracking, auditing, and performance reporting purposes.
• Collaborate with cross-functional teams to guarantee seamless service delivery.
• Escalate any delays or issues to maintain compliance with SLAs and quality standards.
  
  

Minimum Requirements

• Demonstrated ability to focus intently on details while managing multiple tasks simultaneously.
• Outstanding verbal communication abilities,
• Exemplary active listening skills coupled with proficient problem-solving capabilities.
• Willingness to work in a 24/7 environment is required. Proficient command of English, both spoken and written.
• Preference will be given to candidates aspiring for a long-term, growth-focused career within the organization
  
  

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Lets care for tomorrow.

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