Analyst- Accounts Receivable

Analyst - Accounts Receivable

We are seeking an Analyst to support collection of lease rent, fees, and expenses within our commercial real estate portfolio. This role reports to the Team Leader/Assistant Manager and contributes to effective AR operations and continuous process improvement.

What this job involves:

Collection Activities - Follow up on outstanding payments, manage assigned accounts, and resolve payment queries through effective communication

Cash Application Support - Assist in matching and applying payments to customer accounts, reconcile payment discrepancies, and ensure accurate posting of receipts

Process Documentation - Prepare and update Standard Operating Procedures (SOPs) for collection and cash application activities, document best practices, and maintain process guidelines for team reference

Compliance & Quality - Ensure all collection and cash application activities comply with established SOPs and company policies, maintain audit-ready documentation, and follow regulatory requirements consistently

Reporting & Tracking - Monitor collection metrics, maintain accurate records in tracking systems, and support monthly performance reports

Process Improvement - Identify inefficiencies in current processes, suggest lean improvement ideas to reduce turnaround time and effort, and support implementation of approved enhancements

Problem Solving - Identify payment issues, escalate complex cases when needed, and support resolution efforts with guidance from senior team members

Stakeholder Management - Build and maintain professional relationships with internal teams (Finance, Property Management, Legal) and external clients, communicate professionally across all levels, and manage expectations effectively

Team Collaboration - Work closely with cross-functional teams to resolve payment challenges, respond promptly to stakeholder queries, and coordinate on collection strategies

Continuous Learning - Participate in training programs and develop collection skills through practical experience

Sound like you?

Our successful Analysts:

• Have strong attention to detail and accuracy
• Communicate professionally and confidently with clients and colleagues at all levels
• Demonstrate maturity in handling sensitive conversations and challenging situations
• Take ownership of assigned tasks and follow through to completion
• Work well in structured environments while identifying opportunities for improvement
• Show eagerness to learn and develop expertise
• Possess basic accounting knowledge and process-oriented mindset
  
  

To apply you need to be:

Education - B.Com or equivalent

Experience - 2-4 years in accounts receivable, collections, cash application, or finance operations

Preferred Background - Candidates with experience in both collections and cash application will be strongly preferred

Technical Skills - Basic accounting knowledge and good MS Excel skills (formulas, pivot tables, VLOOKUP)

Communication - Good written and verbal communication skills with ability to manage stakeholder relationships professionally and maturely

Attributes - Self-motivated, organized, detail-oriented, process-focused, and able to meet deadlines

Added Advantage - Experience in SOP creation, exposure to process improvement initiatives (Lean/Six Sigma basics), knowledge of real estate accounting or Property Management Systems

What we can do for you:

At JLL, we help you realize your full potential in an entrepreneurial and inclusive work environment through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

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