Manager

Responsibilities

• Proactive communication with client, ensuring all client requirements are met and reports are submitted on time.
• Set goals for team members and communicate them to the team.
• Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines.
• Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stakeholders on time.
• Actively work on skill development, engagement and retention of team members
• Responsible for upskilling and training the team members.
• Provide regular feedback for performance.
• Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team.
• Conduct regular 1-on-1 connects with team members.
• Perform QC/QA checks for team members.
• Liaison with other teams/departments