Legal Operations Specialist

The General Counsel’s Organization

The General Counsel’s Organization (GCO) of American Express is where great legal minds influence global business strategy. The GCO mission is to protect and strengthen American Express through legal expertise and strategic advice that helps business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services.

As part of the Global Litigation and Investigations Team within the General Counsel’s Organization of Amex, the Legal Operations Specialist will provide dedicated support for the processing of third-party legal orders. Duties may include any of the following:

Responsibilities

Responsibilities

• Open legal matters in case management system and route to correct workstream
• Assess the validity of the legal request in accordance with Amex procedures
• Prepare correspondence to an issuer of a legal request
• Evaluate legal requests, research customer accounts, and identify documents responsive to legal requests
• Retrieve documents and/or prepare responses to legal orders in accordance with applicable laws and Amex procedures
• Support all aspects of the work performed by our team related to our legal order processing functions and any process improvements 
• Comply in all aspects with US and other applicable country laws and Amex procedures

Qualifications

Preferred Qualifications

• Graduates in law or related subjects
• 0-2 years of experience in an operations team/ in-house legal department or private law firm
• Articulate and fluent verbal and written English
• Sense of urgency, ability to discern critical matters and to meet deadlines
• Strong computer skills with proficiency in MS Office Suite
• Able to work independently and as a team player
• Strong written and oral communication skills
• Meticulous with attention to detail, able to analyze and problem solve
• Able to quickly train on, navigate, and extract information from a variety of databases and information platforms
• Able to work productively in a fast-paced environment with shifting priorities
• Excellent organization and time management skills
• Able to maintain confidentiality of sensitive information

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities