Facilities Coordinator

Facilities Coordinator - Operations

Integrated Facilities Management – Leading Global Technology company

(India)

Here in Gurgaon, we manage multiple sites, hosting over 5000 people.

Our client’s mission "to organize the worlds information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars.

The Asia Pacific region is an important part of our client’s success: occupying 65 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enable their business to thrive.

Kick start your career by working in a team managing some of the worlds most inspiring office spaces. With nearly 10 million square feet of office space across Asia, there is plenty of room to grow!

The JLL account team has developed a unique culture, drawing and adapting from JLL and our client’s way of working and thinking.

What this job involves:

Providing onsite support

You will be the Site Manager’s trusted right hand on all facilities-related activities. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team’s thinking. You, too, will always have an eye on this, contributing suggestions as they arise.

You’ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. You’ll need to ensure we hit key performance indicators and meet our service level agreements.

Meeting the clients’ facilities needs

At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements such as follows :-

• Ensure messaging is consistent and in line with requests received from the user.
• Respond to user inquiries and concerns promptly and with courtesy and enthusiasm.
• Build relationships by engaging clients in genuine, personable conversations.
• Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested
• Your planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time.
  
  

• Exceptional organizational and problem-solving abilities, with a keen eye for detail.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels.
• Establish and maintain effective communication channels with internal stakeholders to understand their needs and address any issues related to soft services.
• Monitor and evaluate the performance of service providers/vendors, ensuring compliance with contractual agreements and service level agreements.
• Conduct regular inspections and audits to assess the quality and effectiveness of soft services, identifying areas for improvement and implementing corrective actions as necessary.
• Stay updated on industry trends and best practices related to soft services, implementing innovative solutions and technologies to enhance service delivery.