Analyst

About US

JOB DESCRIPTION

UnitedLex India Private Limited (Erstwhile iRunway) is a data and professional services company delivering outcomes that create value for high-performing law firms and corporate legal departments in the areas of litigation and investigations, intellectual property, contracts, compliance, and legal operations.

Job Location : Gurgaon

Shift : Rotational ( 10:30 AM-7:30 PM / 1:30 PM-10:30 PM / 9:30 PM-6:30 AM )

Key Responsibilities

• Accept, acknowledge, and triage customer requests as per dedicated process guidelines.
• Analyze customer requests for content, validity, and urgency.
• Interface with multiple functional areas to investigate cases and acquire information.
• Accurate review and entry of required data points.
• File and record responses as per process guidelines in a timely and accurate manner within systems provided for the same.
• Respond to customer requests promptly within specified timelines and proactively communicate with customers regarding their requests.
• Identify and escalate emergency requests, as needed.
• Clarify request information, issues, and inquiries.
• Manage open and unresolved tasks under individual ownership.
• Cross skill across teams to other work types.