Operations Manager - Partner Business

• Opportunity to work in a leading MNC
• Handsome compensation and excellent culture

About Our Client

Leading MNC in the Fashion Retail sector.

Job Description

Designation: Operations Manager - Partner Business

Location: Corporate HQ, Gurgaon

Reports to: India Retail Head

Key Responsibilities

1. Franchise & Partner Relationship Management

• Serve as the primary point of contact for franchise partners across regions.
• Build strong, trust-based relationships to drive alignment with the brands strategic and operational goals.
• Conduct regular business reviews with partners to analyze performance, share insights, and drive continuous improvement.

2. Retail Operations Excellence

• Ensure all partner stores meet global operational standards including VM, customer experience, and store compliance.
• Drive operational KPIs such as sales, conversion, staff productivity, inventory accuracy, and shrinkage control.
• Facilitate the rollout of new retail processes, systems, and SOPs across the partner network.

3. Commercial & Business Performance

• Monitor franchise P&L, store profitability, and ROI metrics; recommend interventions to optimize performance.
• Guide partners on budgeting, inventory planning, store manning, and cost efficiencies.
• Work with finance teams to ensure adherence to commercial agreements and timely settlements.

4. Expansion & New Store Openings

• Support market development initiatives including new partner onboarding and store identification.
• Oversee end-to-end new store opening processes - from pre-launch readiness to post-launch stabilization.
• Ensure new stores comply with brand standards on layout, visual merchandising, and operational readiness.

5. Cross-Functional Collaboration

• Liaise closely with merchandising, supply chain, marketing, and HR teams to support partner-led business needs.
• Provide operational insights to influence assortment planning, promotional strategies, and training programs.
• Coordinate with VM and marketing teams to ensure cohesive brand execution across partner stores.

6. Compliance & Governance

• Ensure partner stores adhere to legal, statutory, and brand compliance requirements.
• Drive audits for operational standards, inventory, and financial processes.
• Manage contractual obligations and ensure partners follow agreed-upon business guidelines.

The Successful Applicant

• 10-12 years of demonstrated experience working with Franchises and Partner Businesses.
• A strong educational background relevant to retail or business operations.
• Proven expertise in the fashion/apparel industry.
• Experience in managing partnerships and vendor relationships.
• Excellent analytical and problem-solving skills.
• Ability to lead and manage cross-functional teams effectively.
• Proficiency in using relevant tools for data analysis and reporting.

Whats on Offer

20-23 LPA incl. 15% variable

Quote job ref

JN-022026-6958590