Patient Journey Partner - Ophthalmology

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Healthcare is changing:

Novel personalized treatments, increasing patient empowerment, multiple channels of information, lack of resources in healthcare, and pressure on public spending are key themes driving the change. As a result of this, the needs of our stakeholders continue to evolve.

As the Patient Journey Partner (PJP), you will collaborate closely with all Healthcare Professionals (HCPs) directly impacting the patient journey within the ophthalmology area. Operating within a cross-functional business team, you are accountable for gaining and applying a deep understanding of patient needs, their environment, and the stakeholders who serve them. This deep understanding is crucial for driving maximum value for patients, the healthcare system, and Roche.

You are the external face of Roche and a central link within the organization, bringing in actionable customer insights. Empowered to pull in expertise and resources locally and from the network as needed, this unique position allows you to drive value creation by both offering world-class therapies and co-creating with stakeholders on meaningful solutions. Ultimately, the PJP is directly accountable for delivering better outcomes for patients, the ecosystem, and the organization faster. This is achieved primarily through consistent, strategic, and high-impact external engagement with HCPs, aiming to accelerate the broad patient access and clinical adoption of Roches therapies.

This role is local and field-based, characterized by a high degree of external focus.

Key Responsibilities And Accountabilities
The PJP is accountable for driving the adoption and uptake of Roche therapies and catalyzing changes in clinical practice by focusing on partnership and engagement, insight generation, and meaningful solutions.

The PJPs core accountability is to proactively build partnerships and demonstrate such compelling value that HCPs are converted into vocal advocates. This empowers them to independently champion the therapy and actively work to secure patient access throughout the entire healthcare system.

• Establish Strategic Networks & Partnerships: Act as the Primary Point of Contact (PPOC) and trusted partner for HCPs and key accounts across the patient journey. Build and nurture long-term external networks, ensuring positive engagement experiences with Roches employees, products, and services
• Drive Product Positioning and Clinical Adoption: Position Roche products appropriately and with conviction and confidence, catalysing necessary changes in clinical practice
• Co-create Meaningful Solutions: Collaborate with internal and external stakeholders to remove roadblocks and unlock possibilities. Co-create meaningful solutions that deliver maximum value for patients, the community, and Roche
• Generate Actionable Insights: Continuously identify quality insights on patient, HCP, and market needs. Act as the vital link, bringing external insights into Roche to inform strategic priorities and account-level planning, while sharing Roche’s expertise outward
• Provide Stakeholder-Informed Strategy: By deeply understanding stakeholder needs and communication preferences, the PJP advises Marketers on essential multi-channel campaign delivery and executes these deliveries, as needed, to effectively educate and engage stakeholders
• Maximize Customer Engagement: Plan and deliver meaningful, regular interactions aligned with HCP preferences to enhance trust in Roche therapies and drive better patient outcomes
• Develop & Execute Territory Strategy: Analyze and monitor progress for the territory and key accounts to develop and execute strategic account plans, achieving disease area mid-term and short-term outcomes. This includes accountability for profiling, segmenting and targeting of customers
• Commit to External Focus and Growth: Ensure an external focus in all activities. Use technology and prioritization to minimize time spent on administrative tasks. Drive a robust development plan to support achievement of job standards and increased performance year over year
  
  
  

Capabilities, Competencies And Mindsets
The PJP demonstrates a personal purpose around improving the patient journey and a strong passion to create value and impact on the ecosystem.

• Exceptional Stakeholder Engagement: Demonstrates excellence in stakeholder engagement, including partnering effectively with HCPs and Therapeutic Area Experts (TAEs)
• Relationship Building & Networking: Excels at building and nurturing long-term relationships and broad external networks. Has the ability to identify new collaboration opportunities and possesses strong influencing skills
• Customer Excellence & Digital Acumen: Possesses deep expertise in customer experience and segmentation to effectively drive value creation. Required to understand and leverage digital tools and means for enhanced customer interaction
• Communication Excellence: Possesses superior verbal, written, and presentation skills to clearly articulate and share Roches expertise outwardly, and drive consensus among diverse stakeholders
• Systems & Value Creation: Acts as a system thinker by accurately mapping and understanding the evolution of the healthcare ecosystem, its stakeholders, and their interests. Leverages this understanding to realize process optimizations and drive ecosystem value creation
• Business & Market Acumen: Possesses strong business acumen and deep knowledge of the healthcare market. Builds value propositions based on insights and needs, identifies business opportunities, risks, and frictions, and utilizes data-driven decision-making
• Customer & Patient Centricity: Employs a customer-centric mindset, putting the customers and patients at the heart of all decisions
• Impact Focus: Demonstrates a strong passion and capability for creating measurable value and impact within the disease area ecosystem
• Growth & Curiosity: Possesses a growth and curiosity mindset, enabling rapid learning, contributing to organizational learning cycles, and seeking novel approaches to crafting solutions
• Autonomy & Integrity: Operates as a self-managed and self-directed professional. Displays unwavering integrity in every action (open, honest, ethical, and genuine)
• Teamwork: Excels as a team player, ensuring high-performing collaboration and contribution within the cross-functional team
  
  
  

Experience And Qualifications

• Bachelors in science or pharmacy. MBA is preferred
• Minimum of 8 years of direct experience working with HCPs in a strategic, field-based role with 2+ years of experience in Ophthalmology
• Demonstrated expertise in managing complex accounts
• Experience working within cross-functional teams and collaborating to achieve shared external outcomes
  
  

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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