Assistant Officer Specialist Contact Centre Technology And Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Key Requirements

• Provide exceptional customer service and support to corporate banking clients through various communication channels, including phone, email, and chat
• Assist clients with inquiries, requests, and troubleshooting related to their banking products and services
• Collaborate with cross-functional teams to ensure seamless resolution of client issues
• Maintain accurate and up-to-date records of client interactions and transactions
• Identify opportunities to enhance the client experience and provide feedback to the management team
• Participate in continuous learning and development activities to stay informed of industry trends and best practices
  
  

• Minimum 2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry
• Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds
• Excellent problem-solving and analytical skills, with the ability to think critically and provide effective solutions
• Proficient in the use of relevant banking and customer relationship management (CRM) systems
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Commitment to providing exceptional customer service and a passion for the banking industry