Customer Support Engineer OEM Support

Job description:

Customer Relationship Management

• Serve as the primary interface for OEM customers, building strong relationships with quality, production, and procurement teams while representing ZFCVS and ensuring effective communication and escalation of concerns.

Quality & Field Issue Management

• Manage customer complaints and field failures through structured root cause analysis, driving containment, corrective and preventive actions, and ensuring timely closure with customer satisfaction.

Production & Supplier Coordination

• Coordinate with internal functions and suppliers to investigate quality issues, implement corrective actions, and ensure effective resolution across manufacturing locations.

OEM Support Activities

• Support OEMs through regular reviews, line issue resolution, containment actions, monitoring of quality KPIs (PPM, rejections, warranty), and timely reporting.

Documentation & Reporting

• Prepare and maintain quality documentation, including 8D/CAPA reports, customer responses, complaint records, MIS reports, and performance dashboards.

Audit & Compliance

• Support customer and plant audits, ensure compliance with applicable quality standards and customer requirements, and drive continuous improvement initiatives.

• Bachelor’s Degree/Diploma in Mechanical Engineering, Automobile Engineering, Production Engineering, or related field.
• 4-10- years of experience in automotive OEM customer support, quality, or manufacturing.
• Experience in handling Tata Motors (TML) or other automotive OEM customers is preferred.

• Innovation and Technology Leadership: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth.
• Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support.
• Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement.
• Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide.
• Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint.
• Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.

Regards

Priyanka Simhala 

ZF India