Xpetize - BMC Helix Developer

Job Title

BMC Helix developer

Experience

3 to 6 years

Location Type Summary :

We are seeking a mid-level BMC Helix Developer with 35 years of experience in developing, customizing, and integrating BMC Helix ITSM solutions. The ideal candidate will have a solid understanding of Remedy AR System, ITIL processes, and experience working on Helix modules like Incident, Change, Problem, Service Request, and CMDB.

Key Responsibilities

• Design, configure, and customize BMC Helix ITSM modules including Incident, Change, Problem, SRM, CMDB, and Smart IT.
• Develop and maintain workflows, filters, active links, escalations, and forms within AR System.
• Perform system enhancements, bug fixes, and version upgrades for Helix applications.
• Integrate Helix with third-party tools using REST/SOAP APIs.
• Support automation and AI integrations (DWP, Smart Reporting, AI Jobs if applicable).
• Participate in Helix platform migrations and cloud transformation projects.
• Ensure compliance with ITIL standards and organizational best practices.
• Provide technical documentation, deployment guides, and user support when needed.
• Collaborate with product owners, business analysts, QA, and operations teams in Agile/Scrum settings.
  
  

• 35 years of experience in BMC Helix / Remedy ITSM Development.
• Strong knowledge of :
• BMC AR System, ITSM Suite, Smart IT
• Service Request Management (SRM) and Digital Workplace (DWP)
• Remedy Developer Studio and Mid-Tier
• Proficiency with REST/SOAP API integrations.
• Working knowledge of JavaScript, SQL, and basic scripting.
• Familiarity with ITIL v3/v4 processes.
• Strong debugging and problem-solving skills.
• Experience with Helix upgrades/migrations is a plus.
• Excellent written and verbal communication skills.