Customer Success Associate

Fynd is an AI-native unified commerce platform headquartered in Mumbai, India. We help enterprise retailers and large store networks bring together what typically sits in silos—online commerce, in-store operations, and logistics—into one modular, scalable stack.

Trusted by 300+ enterprise retailers and supporting 20,000+ stores, Fynd powers end-to-end retail execution: build and run high-performance websites, sell across marketplaces, modernize store experiences, and automate logistics and supply chain workflows.

Our platform is designed for speed, accuracy, and scale, enabling teams to launch faster, operate smarter, and deliver consistent customer experiences across every channel.

Backed by Reliance Retail Ventures Limited, Fynd is expanding across the GCC, Africa, and Southeast Asia to enable next-generation retail experiences.

Customer Success Associate : The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of Stores, Brands , Store Associates and End Consumer. You will focus on growing and developing existing accounts and maintain relationships.

→ Customer Success Teams needs to ensure product adoption, usage and support.

What will you do at Fynd?

• Develop trust relationships with a portfolio of clients.
• Acquire a thorough understanding of Store’s (Brand’s) needs and requirements.
• Expand the relationships with existing Brands by continuously proposing solutions that meet their objectives.
• Ensure the correct services are delivered and in a timely manner.
• Serve as the link of communication between Brand/Stores and internal teams.
• Communicate via phone and email to assist customers on product adoption and expansion.
• Resolve any issues and problems faced by Store Teams and deal with complaints to maintain trust.
• Prepare regular reports of progress and forecasts for internal and external Teams.
• Act as the voice of the Stores/Brand internally; as the steward of the ki customer relationship, work cross-functionally with Operations, Product, and Engineering to ensure a consistent and strong customer message is embedded in processes.
• Achieve / exceed target KPIs including : Sales%, Orders %, monthly Application usage, and Non Performing Stores.
• Help customers derive best value from our Application by assisting them with successful Order/Delivery Process.
• Deliver effective training on the product capabilities to Customers and Partners
• Work with Product Delivery Team for implementations and customisation requests.
• Engage with customers consistently and effectively demonstrate and communicate throughout the customer lifecycle.
• Update Product related Best Practices and FAQs periodically
• Synthesize customer feedback and quarterback experiences with internal teams on behalf of the customer
  
  

Some Specific Requirements

• Strong operational discipline with an analytical and process-oriented mindset. You are a people person that understands technology, with strong business acumen.
• Ability to prioritize in complex, fast-paced environment.
• Being friendly and Open in Nature.
• Should have patience and maintain his cool in difficult situation.
• Emphatic and helpful towards customer .
• Data Driven to understand the Customer and his needs .
• Team Player
• Expertise In the Subject Matter (FS).
• Be a trusted Consultant for the customer.
  
  

What do we offer?

Growth

At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.

We believe in empowering our people to take ownership, lead with confidence, and shape their careers.

• Flex University: Access in-house learning sessions and workshops designed to enhance your professional and personal growth.
• Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.
  
  

Culture

We believe in building strong teams and lasting connections.

• Regular community engagement and team-building activities
• Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture
  
  

Wellness

Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents

Work Environment

We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.

Join us to be part of a dynamic environment where your ideas make an impact!

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