Transformation And Operations Lead â People Experience

Our people are foundational to our strategy– they are not ‘resources’ that we leverage! Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.

Let’s Talk About The Team

The Transformation & Operations Lead is responsible for leading the evolution of People Shared Services (PSS) and People Experience Operations (PXO) into a scalable, digitally enabled People Operations Platform.

This role owns the People Experience transformation roadmap, driving process standardization, workflow redesign, automation, AI enablement, and service modernization across the employee lifecycle. The role leads a team of transformation and digital enablement specialists while providing operational oversight of the India-based contingency delivery model to ensure resilience, continuity, and operational excellence.

Acting as the bridge between People Operations, Technology, Digital Enablement, and Workday teams, this role is accountable for creating scalable employee and manager experiences that reduce manual effort, increase self-service adoption, and enable AI-assisted service delivery.

Success in this role is measured not only by operational performance, but by the organization's ability to simplify employee and manager interactions through workflow automation, digital platforms, and AI-enabled experiences.

Let’s Talk About The Role

People Operations Transformation & Platform Leadership

• Own and execute the People Experience transformation strategy across PSS and PXO.
• Define and maintain the multi-year People Operations Platform roadmap aligned to PX and enterprise priorities.
• Identify, prioritize, and deliver transformation opportunities that improve employee experience, service efficiency, scalability, and operational resilience.
• Track, measure, and communicate business outcomes, benefits realization, and value delivered through transformation initiatives.
• Establish repeatable frameworks for workflow assessment, prioritization, governance, and continuous improvement.
  
  
  

Digital Enablement, Automation & AI

• Lead the PX Transformation & Digital Enablement team, including automation, digital, and transformation specialists.
• Drive automation, workflow orchestration, and AI-enabled solutions across the employee lifecycle.
• Partner with Digital Enablement, Workday, Enterprise Technology, AI, and RPA teams to assess and deliver scalable solutions.
• Champion a unified automation approach that leverages the most appropriate technologies while avoiding duplication of effort across platforms.
• Identify and govern AI-enabled employee and manager experiences, including conversational assistants, workflow automation, and digital workers.
• Support the adoption of AI-driven service models while ensuring appropriate controls, governance, and escalation pathways.
  
  
  

Employee Experience & Workflow Design

• Lead the design and optimization of end-to-end employee and manager journeys.
• Identify opportunities to reduce friction, eliminate manual touchpoints, and improve self-service experiences.
• Partner with PX stakeholders to redesign workflows around user needs, business outcomes, and digital enablement opportunities.
• Drive adoption of self-service and automated workflows through effective change management and stakeholder engagement.
  
  
  

Operational Resilience & Service Enablement

• Provide leadership oversight of PSS operational resources in India within the secondary and contingency delivery model.
• Ensure service continuity, operational readiness, governance, and compliance with established PSS operating standards.
• Balance transformation delivery with operational requirements to ensure sustainable adoption and minimal disruption.
• Embed new capabilities into steady-state operations and establish ownership models for ongoing support.
  
  
  

Knowledge, Governance & Continuous Improvement

• Partner with knowledge management and technology teams to improve policy accessibility, digital knowledge experiences, and AI retrieval quality.
• Ensure transformation initiatives maintain appropriate governance, data quality, compliance, and operational controls.
• Apply data-driven decision making using operational insights, process metrics, user feedback, and adoption data.
• Foster a culture of continuous improvement, innovation, and experimentation across the organization.
  
  
  

Required

Lets talk about Experience & Qualifications

• Bachelor's degree in Business, Human Resources, Operations, Information Systems, Technology, or a related discipline.
• Significant experience leading enterprise transformation, operations, service delivery, or process excellence initiatives.
• Demonstrated success delivering automation, digital enablement, workflow redesign, or large-scale transformation programs.
• Strong people leadership experience in global or matrixed environments.
• Experience partnering with business and technology teams to deliver scalable solutions.
  
  
  

Preferred

• Experience in People Operations, HR Shared Services, Employee Experience, or HR Technology environments.
• Familiarity with Workday, workflow automation, AI, digital enablement, RPA, or enterprise service platforms.
• Experience operating in global service delivery or shared services organizations.
• Knowledge of change management, process engineering, Lean, Agile, or continuous improvement methodologies.
  
  
  

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

---