Technical Specialist-App Development

Area(s) of responsibility

JD for reliability Engineer ( NewRelic SME ) – 4C/5A

• Monitoring and Automation: Proactively monitor software systems to prevent incidents and automate routine tasks.
• Effective Monitoring: Build monitoring systems that alert based on symptoms rather than outages.
• Application Performance Monitoring (APM): Implement and utilize APM tools such as New Relic or Dynatrace to monitor application performance, identify bottlenecks, and optimize resource usage.
• Log Analysis with Splunk: Analyse logs using Splunk to troubleshoot issues, detect anomalies, and improve system reliability.
• Dashboards Preparation: Create informative dashboards to visualize system health, performance, and key metrics.
• Alerts Setup: Configure alerts based on thresholds and anomalies to promptly address issues.
• Reports Scheduling: Set up regular reports to provide insights into system performance and reliability.
• Reliability Metrics: Establish and track reliability metrics (e.g., SLOs, SLIs, error budgets) to measure system performance.
• Observability Skills: Proficiency in observability practices, including distributed tracing, logging, and metrics collection.
• Collaboration: Partner with development, support teams to improve services through rigorous testing and release procedures.
• Capacity Planning: Participate in system design consulting and capacity planning.
• Debugging and Incident Response: Understand debugging information, handle incidents, and roll back faulty software pushes.
• Automation: Handson experience in automation using Python, Bash
• AIOps: Familiar with GenAI, Agentic AI frameworks. Understanding of leveraging agents in AIOps implementation across monitoring, observability, ITSM, Change/Incident Management, PagerDuty
• Mentoring L1/L2 Support Teams: Provide guidance, mentorship to establish best practices on monitoring and observability.
• Infrastructure Management: Run and manage infrastructure using tools like Chef, Ansible, Terraform, GitLab CI/CD, and Kubernetes.
• Documentation: Document processes and procedures to avoid redundancy.
• Enthusiastic Attitude: Approach challenges with enthusiasm and a proactive mindset.