Site Reliability Engineer IV

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

Position: Site Reliability Engineer IV

Experience: 9-12 Years

Candescent Site Reliability Engineering (SRE) mission is to proactively ensure the reliability, availability and performance of our Digital First banking applications. As a member of the SRE team, you will focus on building and operating highly reliable application platforms by applying SRE principles such as automation, observability, resilience and continuous improvement.

You will partner closely with application and platform teams to define reliability standards, implement monitoring, alerting and incident response practices and embed scalability and performance considerations into application design and delivery. Through tooling, automation, and best practices, you will help development teams build and operate services that meet agreed reliability objectives.

As a senior engineer in the organization, you will also provide mentorship within the SRE team and across peer engineering teams, helping elevate operational maturity, drive adoption of SRE practices, and strengthen reliability culture across our core initiatives.

Responsibilities

• Support and operate production applications running on Kubernetes and AWS
• Troubleshoot application-level issues using logs, metrics, traces, and runtime signals
• Participate in incident response, root cause analysis, and post-incident reviews
• Work closely with development teams to understand application architecture, dependencies, and data flows
• Improve application observability by defining meaningful alerts, dashboards, and SLOs
• Automate repetitive operational tasks to reduce toil
• Support application deployments, rollbacks, and runtime configuration changes
• Identify reliability, performance, and scalability gaps in application behavior
• Drive continuous improvements in operational readiness, runbooks, and on-call practices
• Influence application teams to adopt shift-left reliability practices
  
  

Must-Have Skills & Experience

• Hands-on experience supporting Java applications in production
• Strong understanding of JVM fundamentals (heap/memory management, garbage collection, OOM issues, thread analysis)
• Proven experience with SRE practices, including:
• Incident response and on-call support
• Root cause analysis and postmortems
• SLIs, SLOs, and reliability-driven operations
• Strong experience troubleshooting using application logs, metrics, and monitoring tools
• Experience operating Java applications on Kubernetes (EKS) from an application/runtime perspective
• Experience with deployment strategies (rolling, blue/green, canary)
• Ability to write automation and scripts (Python or any) to reduce operational toil
• Solid understanding of application architecture and service dependencies (databases, messaging systems, external APIs)
• Strong collaboration and communication skills; ability to work closely with development teams
• Demonstrates accountability and sound judgment when responding to high-pressure incidents
  

Good-to-Have Skills & Experience

• Exposure to platform or infrastructure concepts supporting application workloads
• Experience with AWS services such as EKS, RDS/Aurora, S3, EFS, and CloudWatch
• CI/CD pipeline experience (GitHub Actions, Jenkins)
• Familiarity with GitOps practices
• Experience with cloud migrations or modernization efforts
  
  

Statement to Third Party Agencies

To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.

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