Salesforce Manager

About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

Salesforce manager with people management and technical delivery

Job Title: Salesforce Manager (10+ Years Experience)

Location: Hyderabad, Telangana

Department: Enterprise Applications

Reports To: Director - Enterprise Applications

Role Overview

The Salesforce Manager will lead the strategy, architecture, delivery, and governance of the Salesforce ecosystem across Sales Cloud, Service Cloud, CPQ, and Health Cloud. This role requires deep technical expertise, healthcare domain awareness, and proven experience leading and managing high-performing Salesforce teams.

The individual will be accountable for platform delivery, team performance, regulatory compliance, and stakeholder satisfaction while ensuring scalable, secure, and enterprise-grade Salesforce solutions.

Key Responsibilities

Leadership & People Management

• Lead, mentor, and manage a team of Salesforce developers, administrators, and engineers.
• Drive performance management, career development, and succession planning within the team.
• Establish delivery standards, code quality benchmarks, and governance practices.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Manage capacity planning, sprint allocation, and resource forecasting.
• Partner with cross-functional IT and business leaders to prioritize roadmap initiatives.
  
  

Strategic Stakeholder Engagement

• Collaborate with functional stakeholders to gather and analyze business requirements.
• Translate business needs into scalable Salesforce architecture and implementation plans.
• Provide executive-level updates on platform health, roadmap progress, and risks.
• Champion business process optimization using Salesforce capabilities.
  
  

Platform Configuration & Custom Development

• Customize and configure Salesforce platform based on healthcare-specific requirements.
• Design and implement:
• Custom objects and fields
• Validation rules
• Workflows and Process Builders
• Approval processes
• Lightning Flows
• Develop enterprise-grade solutions using Apex, Visualforce, Lightning Web Components, and NodeJS.
• Lead CPQ coding and implementation initiatives.
• Architect integrations using RESTful APIs and microservices.
  
  

Data, Reporting & Analytics

• Develop dashboards, reports, and advanced analytics solutions.
• Ensure data accuracy, normalization, and governance.
• Deliver insights to healthcare and sales leadership teams
  
  

Security, Compliance & Governance

• Implement and enforce Salesforce security models including roles, profiles, permission sets, and sharing rules.
• Ensure compliance with HIPAA and other healthcare regulations.
• Implement best practices aligned with GDPR and enterprise security frameworks.
• Protect patient data confidentiality and enterprise data integrity.
  
  

Operational Excellence & DevOps

• Monitor system performance and optimize platform stability.
• Lead troubleshooting and root cause analysis for production issues.
• Implement CI/CD pipelines using GitHub, Salesforce CLI, and deployment automation tools.
• Drive Agile delivery practices and release governance.
  
  

User Enablement & Adoption

• Provide user training and ongoing support to healthcare and sales professionals.
• Drive adoption of Salesforce Sales and related applications.
• Act as a trusted advisor to business stakeholders.
  
  

Required Qualifications

• Bachelor’s degree in Computer Science or related field.
• 10+ years of Salesforce development and enterprise implementation experience.
• Demonstrated experience leading and managing Salesforce teams.
• Strong hands-on expertise in:
• Apex
• Visualforce
• Lightning Web Components
• NodeJS
• Strong experience in CPQ coding.
• Experience with Service Cloud and Health Cloud.
• Salesforce Certified Platform Developer I & II.
• Salesforce Certified JavaScript Developer I.
• Strong understanding of Salesforce data model architecture.
• Deep knowledge of Salesforce security and compliance frameworks.
• Experience developing RESTful APIs and microservices.
• Experience delivering enterprise implementations in global environments.
• Experience with Agile methodologies and CI/CD tools.
• Strong business process mindset.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
  
  

Preferred Qualifications

• Healthcare industry experience.
• Experience working in regulated environments (HIPAA/GDPR).
• Experience leading distributed or global teams.
• Exposure to enterprise transformation programs.
  
  

Leadership Expectations

• Act as platform owner and technical authority.
• Lead through influence, accountability, and execution discipline.
• Deliver secure, compliant, scalable Salesforce solutions.
• Build and retain high-performing technical teams.
  
  

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.

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