Production Support QE Manager

Where Ambition Meets Innovation

At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.

Join us as we create something extraordinary together.

Job Summary**

LPL Financial Corp is seeking an experienced Production Support QE Manager to lead a team responsible for ensuring the quality, stability, and performance of our production systems. This role combines leadership, technical expertise, and a strong focus on incident prevention and resolution within a critical financial services environment.

Job Responsibilities**

• Lead, mentor, and manage a team of Production Support Quality Engineers, fostering a culture of excellence, collaboration, and continuous improvement.
• Oversee the development and implementation of robust testing strategies for production support, including monitoring, alerting, and incident response validation.
• Drive the analysis of production incidents, identifying root causes, and implementing preventative measures and automated solutions to minimize recurrence.
• Collaborate closely with development, operations, and business teams to understand system architecture, data flows, and critical business processes.
• Develop and maintain comprehensive quality metrics, dashboards, and reporting to track the health, performance, and reliability of production systems.
• Champion best practices in production support, including incident management, problem management, change management, and continuous improvement initiatives.
• Participate in on-call rotation and critical incident management as needed, providing leadership and technical guidance during high-priority events.
• Evaluate and implement new tools and technologies to enhance production support capabilities, automation, and efficiency.
• Ensure compliance with regulatory requirements and internal security policies relevant to financial services production environments.
• Conduct performance reviews, provide regular feedback, and support the professional growth and development of team members.
  
  

• Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree preferred.
• 8+ years of experience in Quality Assurance, Production Support, or a related technical role, with at least 3 years in a leadership or management position.
• Proven experience working in a financial services or other highly regulated industry.
• Strong understanding of software development lifecycle (SDLC) and various testing methodologies (e.g., functional, regression, performance, resilience).
• Expertise in production monitoring tools (e.g., Splunk, Dynatrace, Prometheus, Grafana) and incident management systems.
• Proficiency in at least one scripting or programming language (e.g., Python, Java, C#, SQL).
• Solid experience with database technologies (SQL and NoSQL) and ability to write complex queries for data analysis and troubleshooting.
• Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) is a plus.
• Excellent analytical, problem-solving, and decision-making skills with a strong attention to detail.
• Exceptional communication (written and verbal) and interpersonal skills, with the ability to effectively communicate complex technical information to both technical and non-technical stakeholders.
• Demonstrated ability to lead and motivate a high-performing team in a fast-paced, high-pressure environment.