Loan Servicing Representative

About This Role

Wells Fargo is seeking a...

In This Role, You Will

• Accurately review and process non-flood commercial insurance documents (COIs, policies, endorsements) within defined SLAs
• Ensure insurance coverage meets loan agreement requirements for property and liability (excluding flood)
• Identify and flag coverage gaps, missing clauses, or discrepancies, and initiate timely follow-ups
• Track and manage insurance exceptions, renewals, and pending items until resolution
• Maintain accurate updates in systems and trackers to reflect current insurance compliance status
• Coordinate with borrowers, insurance agents, and internal stakeholders to obtain required non-flood insurance documentation
• Support resolution of customer and internal queries related to insurance compliance and loan servicing
• Take ownership of complex cases and escalations, ensuring timely and accurate resolution
• Ensure all activities comply with company policies, investor guidelines, and regulatory requirements
• Assist team members by providing process guidance and support on non-flood insurance reviews
• Contribute to training and onboarding of new or less experienced staff
• Identify process inefficiencies and suggest improvements to enhance accuracy and turnaround time
• Participate in team meetings, operational discussions, and process updates
• Support reporting by maintaining trackers, queue management, and basic status updates
• Demonstrate strong attention to detail, accountability, and ability to manage multiple priorities effectively
• Communicate clearly and professionally with all stakeholders, both written and verbal

Required Qualifications:

• 1+ year of Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  
  

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Loan Servicing support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
  
  

Desired Qualifications:

Job Expectations:

Posting End Date: 4 Aug 2026

• Job posting may come down early due to volume of applicants.
  
  

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
  
  

Reference Number

R-557631

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