Internal Firm Services - Human Capital - LandD Assurance - Manager

The chief purpose of Learning and Development at PricewaterhouseCoopers Acceleration Centre, Kolkata is to build world-class, future-ready capabilities for maximum client impact, and consistently deliver an exceptional development experience.The objective of this role is to contribute to the achievement of a highly skilled workforce through managing administration and coordination of the Firm’s learning and development (L&D) programs

• Develop, deploy, monitor and manage the execution of the annual training calendar to achieve planned annual mandatory training curriculum
• Lead and have oversight of end-to-end training administration including determination of target audience, planning cohorts, assignment of appropriate curriculum, monitor and report out training completion to key on shore and offshore stakeholders.
• Collaborate with key cross-functional teams to drive efficiencies across training lifecycles.
• Ensure real-time process (SOP, workflow etc.) and key decision documentation is accurately maintained for any internal and external audit requirements
• Ensure optimum staffing across respective L&D teams
• Team management to drive optimal workload, while fostering positive team morale
• Lead team members to deliver quality outcomes as per the clients expectations and priorities
• Coach and support team members on KPIs and timelines of agreed deliverables
• Build effective relationships and communication with key stakeholders onshore and offshore
• Prioritize key deliverables daily, lead the team through high priority actions and drive on time completions.
  
  

• Experience:
• 8-10 years of experience preferably in learning and development, in professional services/financial services with focus on managing mandatory compliance / audit training. 3-5 years of team management experience.
• Graduate in any discipline
• Excellent verbal and written communication skills
• Advanced proficiency in MS Office tools such as Excel and Power Point
• Experience in stakeholder management and end-to-end program management
• Keen eye for data and analysis
• Familiarity with Analytics and learning technologies is an added advantage
• Experience working in a global/cross cultural environment.