IN_Senior Associate_CRM Technical_GCC_Advisory_Hyderabad

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Microsoft

Management Level
Senior Associate

Job Description & Summary
A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics. We focus on contributing to PwC’s value proposition of “strategy led and technology enabled”, by aligning our Consulting Solutions’ industry focus with the Microsoft technologies such as Dynamics 365, Azure, Power Platform and Power BI.

*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Responsibilities:

• Configure and customize MS D365 CRM platform to deliver scalable, maintainable solutions 
  

• Design and develop custom components and extensions using platform-specific tooling and languages 
  

• Build and secure integrations with upstream/downstream systems via REST/SOAP APIs, middleware 
  

• Establish and manage environments, source control, and CI/CD pipelines; enforce branching, code quality, and release practices. 
  

• Define and meet non-functional requirements including performance, scalability, reliability, and security; perform tuning and guardrails 
  

• Produce clear technical documentation: solution designs, API/interface contracts, data dictionaries, deployment guides, and operations runbooks 
  

• Ensure quality through unit/integration testing, automated test coverage where applicable, peer code reviews, and structured defect triage; support UAT 
  

• Collaborate closely with functional consultants, data engineers, UX, and change management to drive adoption and measurable business outcomes 
  

• Mentor junior engineers and contribute to internal accelerators, reusable assets, coding standards, and best practices 
  

• Advise clients on platform roadmaps, release impacts, and optimization opportunities across adjacent tools 
  
  

*Mandatory skill sets  

CRM Technical + D365.

*Preferred skill sets  

• JavaScript and frameworks like Node.js, Angular.js • Plugins & workflows • Integrations (Informatica and Web API) • Power Automate / Azure Functions • Portals / power pages • Batch jobs • Pipeline deployments and Server administration • Microsoft Azure services and API integration • Data Migration via tools or MS Dynamics features

*Years of experience required  

• 4-8 Yrs experience 
  
  

*Education Qualification   

• BE/BTech/MBA/MCA
• Travel requirements Yes Job requires travel
  
  
  

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of Technology, Bachelor of Engineering, Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills
Customer Relationship Management (CRM)

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Operational Efficiency {+ 5 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date
May 6, 2026

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