External Workforce Management Process Specialist

Summary

Location: Hyderabad, India

Relocation Support: This role is based in Hyderabad, India. Novartis is unable to offer relocation support: please only apply if accessible.

Are you passionate about process excellence and creating seamless workforce experiences on a global scale? As an External Workforce Management Process Specialist, you'll play a key role in supporting and continuously improving the processes, systems, and policies that enable Novartis' external workforce strategy. Working at the intersection of operations, technology, and compliance, you'll help ensure a high-quality user experience while driving consistency, transparency, and operational excellence across external workforce management activities.

About The Role

Key Responsibilities

• Provide expert guidance on external workforce processes, policies, and operational standards.
• Perform regular reviews to ensure adherence to established procedures and controls.
• Monitor activities and identify process gaps, risks, and non-compliance cases.
• Serve as the escalation point for SAP Fieldglass system and process issues.
• Support defect resolution, standard enhancements, and change requests within Fieldglass.
• Coordinate with advanced support teams to resolve complex system incidents.
• Deliver reporting and analytics to support operational decision-making and process improvements.
• Develop and maintain knowledge resources, training materials, and user guidance.
• Provide direct support to countries without dedicated local support resources.
  
  

Essential Requirements

• Bachelor's degree or equivalent professional experience in human resources, operations, or a related field.
• Experience supporting or administering SAP Fieldglass processes and solutions.
• Strong understanding of operational processes, controls, and service delivery principles.
• Ability to analyze data, identify trends, and translate insights into actions.
• Excellent problem-solving skills with a proactive and customer-focused mindset.
• Professional English communication skills, both written and spoken
  
  

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.

Read our handbook (PDF 30 MB)

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