Associate Big Data SRE Specialist Enterprise Data

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels

Roles & Responsibilities

• Ensure technical assurance in significant projects, for the delivery of quality technical deliverables
• Well versed with ITIL Concepts - Incident, Problem, change and Release Management
• Knowledge management Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client’s incident management process
• Escalate incident and event tickets to Level2 teams within defined SLA in compliance to client’s incident management process
• Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution
• Provide trend analysis and root cause analysis on recurring incidents and defects
• Review and plan continuous improvements to ensure smooth running of the applications
• Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.)
• Build and update knowledge base from incident and problem tickets
• Must comply with client’s standards such as the System Development Life Cycle (SDLC), IT security policies, best practices, procedures & guidelines
  
  

• Minimum 6+ years proven working experience
• Must have good understanding of ETL /Big Data Platform
• Hand on experience on Spark, Hive, Pyspark, Python, Hadoop/Cloudera
• Any Cloud Storage platform
• Data management/processing/governance tools experience
• Awareness of Agile Frameworks and JIRA
• Familiar with prod support role and should be ready to work in 24/7 support with rotational shifts
• Master’s or bachelors degree in computer science or a related field