Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Enterprise Network Operations

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service through effective communication, ensuring that our world-class systems operate smoothly. Your role requires a deep understanding of product functionalities to accurately identify client issues and design appropriate resolutions, contributing to overall client satisfaction and system reliability.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Engage in continuous learning to stay updated with the latest technologies and best practices.
• Assist in the development and implementation of support processes to enhance service delivery.
  
  

• Must To Have Skills: Proficiency in Enterprise Network Operations.
• Strong analytical skills to troubleshoot and resolve technical issues effectively.
• Excellent verbal and written communication skills to interact with clients and team members.
• Ability to work collaboratively in a team environment while also being self-motivated.
• Familiarity with network protocols and enterprise-level applications.
  
  

• The candidate should have minimum 3 years of experience in Enterprise Network Operations.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.