Application Support Analyst - Tier 2 - Technology Operation Planning And Support

Where Ambition Meets Innovation

At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.

Join us as we create something extraordinary together.

LPL Financial is seeking an Application Support Analyst (ASA) reporting to the Technology Operation Planning & Support (TOPS) team. TOPS serves as technology escalation group for internal help desks and development teams. The ASA will support multiple brokerage applications as a member of this centralized application support team. ASA focus will be providing Tier 2/3 technology support that includes incident ticket management, production support release coordination, system monitoring and issue analysis across entire LPL application platform.

Additional day-to-day responsibilities will include updating support artifacts, system problem triage, trend analysis, ticket tracking, application testing, change management and coordinating production installs. ASA will be instrumental in gathering data facts and providing solutions to our technology support partners; with proactive and timely communications. Provide support for incident management, problem management (root cause analysis), and defect management. Employ troubleshooting skills in support of incident management team and working closely with technology support groups. Propose and/or deliver analysis for production break-fixes, defects and work orders submitted by business and IT leaders

Essential Functions

• Experience in problem management and incident management processes
• Must be able to adapt plans to meet service and/or operational challenges. Identifies and resolves technical, operational, risk management challenges
• Detect and solve technology delivery issues effectively
• Ensure contingency activities are covered related to system/application availability
• Ensure service level agreements are met daily.
• Review post-production issues, analyze, and suggest solutions
• Partner with service management team to ensure problem tickets have complete root cause analysis and preventative actions defined
• Field occasional escalations from upset customers
• Demonstrated ability to participate in all phases of application software development. Thorough understanding the software development life cycle and willing to adapt to LPL’s SDLC (Software development Life Cycle) process
• Occasionally “drop everything” and work to resolve production fire drills and regulatory inquiries by doing ad-hoc queries and problem solving
• Good analytical skills and attention to detail
• Possess verbal and written communication skills that both technical and non-technical end users can understand
• Demonstrated ability to create positive professional relationships across various technology groups.
  
  

• Bachelor's degree and/or 2+ years of experience in application support and or an equivalent combination of education and work experience
• 1 year of hands on development experience on Oracle Financial Services Enterprise Case Management v8 and very familiar with Oracle JET framework and Process Management Framework
• 2 years of Oracle development experience (database and application), Oracle 11g PL/SQL and equivalent
• Proficient in writing complex PL/SQL codes and can translate business requirement into technical code
• 2 years of web application development experience with Java, JSP, HTML, Angular, JavaScript, CSS and XML.
• 2 years of Informatica and equivalent ETL tools.
• Strong Data analysis and analytics skills
• Linux/Unix configuration experience
• Comfortable working in Agile/Iterative Environment
• Strong communication and documentation skills
• Experienced with version control tool
  
  

• 2 years of Mantas/Trade Blotter scenario development experience (Plus)
• 1 year of Oracle Financial Services Compliance Regulatory Reporting
• MS SQL Server
• Actimize Enterprise Case Management experience (Plus)
• OBIEE reports and configuration (Plus)
• Knowledge of the brokerage or financial services industry and previous Support team experience would be a definite (Plus)