Advanced Systems Analyst - Network

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit  www.eastman.com .

Role Description

An Information Technology & Business Shared Services presence is established in Hyderabad, India with the objective of providing information technology application development and support services.

The Network Analyst is responsible for supporting, troubleshooting, and maintaining the site’s network infrastructure, including LAN/WAN, wireless, routing, switching, and security components. The role involves resolving incidents, processing service requests, collaborating with global and regional IT teams, maintaining accurate documentation, and ensuring consistent network availability and performance. The analyst will work hands-on with end users, network devices, and infrastructure rooms and must proactively drive issues to timely resolution.

Key Responsibilities

• Troubleshoot and manage network infrastructure across LAN/WAN/MPLS, wireless, and firewalls
• Resolve support incidents, process service requests, and update documentation
• Maintain accurate inventory of network devices, circuits, rack diagrams, and related site information
• Work collaboratively with regional/global IT teams and cross-functional teams across multiple sites
• Participate in team meetings, change management discussions, and process improvements
• Troubleshoot routing, switching, wireless connectivity, NAC, security protocols, and packet-level issues
• Implement and support wireless LANs, VLAN mappings, controller-based deployments, SSIDs wireless security, and Cisco ISE
• Provide on-call support and perform hands-on troubleshooting at user desks, hub rooms, and server rooms
  
  

Basic Qualifications

• Bachelor’s degree in engineering or equivalent
• 5–9 years of relevant experience
• Strong English communication skills (written/verbal), professional and courteous interaction
• Ability to follow documented processes, work collaboratively with global IT, and proactively resolve issues
• Experience in LAN, WAN, MPLS, firewalls, Cisco networking, Palo Alto, L2/L3 switching/routing, wireless networks, and monitoring tools like SolarWinds
• Strong troubleshooting skills across: BGP, OSPF, EIGRP VLANs, 802.1x, ACLs, Port Channels, NAC Cisco Nexus, Catalyst, ISR/ASR Syslog, packet capture
• Ability to work with end users, support deskside troubleshooting, and collaborate across IT functions. Willingness to be on call as needed
• Experience with Prisma SD WAN is required
• CCNA Certification is required
  
  

Preferred Qualifications

• Strong knowledge of wireless LAN topologies, controllers, troubleshooting, and security protocols
• Cisco ISE experience for NAC
• Any higher level certification beyond CCNA, such as CCNP, CCIE, CCNP Security, CCNP Enterprise, AWS Advanced Networking Specialty, Azure Network Engineer (AZ 700), or other equivalent advanced networking certifications
  
  

Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

Eastman is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.

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